Customer Support and Software Tester for ERP Software (accept Trainee)

  • Full Time
  • Ha Noi
  • Lương: 8,000,000-12,000,000 VND

Công ty TNHH Synergix technologies Việt Nam

Mô Tả Công Việc

  1. Support customer on the phone or via email about using the system
  2. Collect, Analyze Requirements given by System Analyst/Project Executive and Customer, collaborate with Developer to develop Detailed Requirements for new feature/project
  3. Create test scenarios and detailed test cases basing on Detailed Requirements, review use case and test cases created by other QAs
  4. Execute tests and report bugs using Bugzilla, monitor bug updates and verify bug at the end
  5. Do miscellaneous tasks such as: Migration, Deployment… assigned by team lead
  6. Create automation test scripts and review, rework the developed test scripts
  7. Report to Team Lead, System Analyst/Project Manager

Job Requirement

*** General requirement ***

  1. Excellent logical thinking ability
  2. Ability to work both in a team and independently
  3. Ability to work under pressure, learn fast and adapt quickly to working environment
  4. Responsible, well organized, detail-oriented and able to do multi-task
  5. Ability to analyze business logics, including a thorough understanding of how to interpret customer business needs.
  6. Very good customer service mindset with passion for ERP business processes and ERP solutions.
  7. English skills:
    • Able to read and *understand fully* *complex* English documentation, in both technical and non-technical (business) context
    • Able to communicate *very fluently* in direct conversation and over phone, instant messaging (e.g. Skype, YIM) and email

*** Technical skills requirement ***

  1. Good understanding of software testing, especially for web-based applications, including how to analyze requirements, how to write and execute test cases, how to report and track bugs.
  2. Good knowledge about DB2 Database and SQL (Structured Query Language) language.
  3. Fundamental understanding of ERP business processes.
  4. Fundamental understanding of automation test using Selenium is a plus.


  1. To hone your skills and widen/deepen your knowledge in a challenging working environment
  2. To get trained about various software testing techniques and ERP business processes
  3. Beside NET salary, employee may get the bonus according to working performance
  4. Support English, IT courses and outdoor activities such as sport cost (badminton, football, swimming, aerobics, etc.)
  5. Support team building activities including: team building funds and company trips/tour periodically
  6. Good health care & insurance programs for all employees. Plus VND 3,000,000 per year to spend on dental, vision, drugs, and outpatient medical expenses.
  7. Free snack, including coffee, tea, fruit, yogurt …
  8. Company gifts for festivals such as Mid-Autumn and on holidays such as Tet, Independence Day, International Women Day, National Women Day…

****NOTE: Application in languages other than English will NOT be considered****

Về Công Ty Chúng Tôi

Founded in 1990 by our Managing Director, Mr Koh Yang Uei, Synergix Technologies has always been a leading web-based ERP software company for small and medium-sized enterprises (SMEs) in Singapore market. Our first roots began with the venturing into the development of a pure accounting software. Since then, the company has made progressive advancements into the development of a fully web-based ERP solution that includes more than 25 fully integrated modules for various industries such as Trading & Distribution, Project-based, Manufacturing-based, Healthcare and several other sectors.

Due to having an extensive ERP solution, there is virtually no limit to the industries that we penetrate. Our recent corporate focus is to move towards turnkey solutions development. Our greatest strength lies in our ability to deliver end-to-end web based turnkey ERP software solutions, as we recognise uniqueness of businesses and such uniqueness should not be compromised when companies are looking into automating their business process. Our role as a principal developer further propels our capacity to customise the solution according to your needs and requirements, without compromising on your future upgrade path. Thus, at Synergix, we commit to provide you with a robust, comprehensive, real-time and customisable ERP software solutions that add the greatest value for your business.

Synergix has an extensive customer base spanning across more than 20 industries. With a total of 400 (and growing) customers under our belt, they range from Small & Medium-sized enterprises (SMEs) to multinational corporations with operations not just in Singapore, but also in Malaysia, Indonesia, Vietnam, Thailand and China. Through the support of our customers, TaskHub ERP solution today is used beyond the shores of Singapore, further propelling our regional presence.

With our strong experience in the development of ERP software and turnkey software solutions, Synergix Technologies, with our 55 headcounts strong team will continue to focus on your core business needs and equip you with strong business competencies. We shall aim to continue to lead in ERP software for small business market in Singapore, upholding the quality, promoting the Singapore brand ERP software to Asia and Emerging Markets.

Upload your CV/resume or any other relevant file. Max. file size: 10 MB.

You can apply to this job and others using your online resume. Click the link below to submit your online resume and email your application to this employer.